General Terms and Conditions

17/07/2025

(hereinafter referred to as "GTC")

These GTC govern the rights and obligations of the contracting parties and their mutual contractual relationship in the provision of services through the portal www.pulsawork.com

PREAMBLE

Pulsawork is a digital platform used for placing orders, exchanging documents, record-keeping, communication, and monitoring the performance of services, especially in the areas of recruitment, HR services, PEO, outsourcing, immigration consulting, payroll and financial agenda, and other related services for corporate clients in an international environment. HRIIS s.r.o., as the technology operator, bears no responsibility for the quality or content of information and performance on the part of the Supplier.

HRIIS s.r.o., Company ID: 53 958 357, registered office: Němcovej 5, 040 01 Košice – mestská časť Sever, acts in this Agreement exclusively as the operator of the Pulsawork technology platform. In cases where HRIIS s.r.o. is not the Orderer of the order, it bears no legal, financial, or operational responsibility for proper performance, quality, or content of services provided between the Client and the Supplier.

The Provider's price list is available at www.pulsawork.com/pricing (hereinafter referred to as the "Provider's Price List").

Part I: Terms of Use of the Pulsawork Technology Platform

Article 1 Definitions

For the purposes of this Agreement, the following definitions apply:

Orderer – A legal entity or entrepreneur who orders services through the Pulsawork platform. The Orderer undertakes to use the platform at their own risk. For the purposes of this Agreement, the terms “Orderer,” “Employer,” “Client,” and “Principal” are used interchangeably to refer to the same party, unless the context indicates otherwise. The Client may place orders in the Pulsawork ecosystem directly to the Supplier via the platform.
Supplier – The contracting party to this Agreement who undertakes to provide professional services (e.g., HR, PEO, recruitment, immigration consulting, IT outsourcing, payroll services, and others) based on individual orders received through the Pulsawork platform directly to the Orderer and declares that it has the necessary authorization to do so.
Provider is HRIIS s.r.o., which operates the portal www.pulsawork.com and other portals on other domains and provides services related to process management in companies through a software application, as well as related services, all under the conditions set out in these GTC. The Provider operates the technology platform (Pulsawork), a software system operated by HRIIS s.r.o., serving for: - placing orders,
- performance record-keeping,
- document exchange,
- reputation rating of Suppliers, - communication between parties. The Provider does not act as a contracting party to individual orders unless HRIIS s.r.o. expressly acts as the Principal in a given individual case.
Order – An electronic document created and confirmed via the Pulsawork platform, by which the Principal requests a specific service from the Supplier. The Order specifies in particular: the type of service, scope, timing, remuneration, and any other conditions. The Order constitutes a commitment between the Principal and the Supplier under and subject to the terms of this framework Agreement.

Article 2 Subject of the Contractual Relationship

The Provider provides the Orderer, in particular, with services consisting of the creation and operation of process management through a software application for job candidates, employees, business partners, and end customers of the Orderer, under the conditions set out in these GTC.
The Provider will enable the Orderer to use the web interface for the purpose of creating an application for process management in the company.
The subject of the contract may also include: a) ongoing updates,
b) technical support,
c) supplementary services and other services as selected by the Orderer via the order form on the Provider's website.
The selected services ordered via the order form on www.pulsawork.com are provided for a fee, according to the current Provider's Price List, except for services provided during the trial period under Article 8 of these GTC.
The Orderer has the right to use all services that are offered and that they have ordered.
By registering, the Orderer authorizes the Provider to send informational and promotional emails. The Orderer may unsubscribe from informational emails at any time.

Article 3 Terms of Use and Provision of Services

The Orderer declares that, in the case of using the provided services for process management or offering services that require a special permit, they possess such a special permit.
The Orderer undertakes not to use the services in a manner that would violate the rights of the Provider or could disadvantage other customers of the Provider or engage in unlawful, especially criminal, activities.
The Orderer undertakes not to use the services: a) for sending unsolicited mail – SPAM,
b) for distributing content that would be contrary to applicable legal regulations, c) in a manner that is contrary to applicable legal regulations, d) for distributing pornographic or warez material.
The Orderer is liable to the Provider for damages caused by software errors of installed software that was inserted or installed by the Orderer as part of the use of the service.
If data inserted by the Orderer is even capable of damaging (or damages), or in any way disables (or disables) the use of technical or software means through which the Provider provides its services, the Provider has the right to request the Orderer to remove such data, and the Orderer is obliged to remove such data without delay, but no later than 24 hours after sending an email request to the Orderer. If the Orderer does not remove the data within the above period, the Provider has the right to suspend the provision of ordered services to the Orderer. The Orderer will be notified of the suspension of the ordered services by email. After the suspension of services, the Orderer is obliged to remove the data within 3 days; otherwise, they agree that the Provider may delete all data inserted by the Orderer that meets the conditions stated in the first sentence of this point. In connection with such data deletion, the Orderer is not entitled to compensation for damages or any other loss, whether material or non-material. In such a case, the Provider has the right to withdraw from the contract.
The Orderer is obliged to provide true contact details for invoicing and communication with the Provider when ordering the service. The Orderer undertakes to keep this information up to date at all times and to update any changes to identification data without delay on the portal www.pulsawork.com.
Registration of the Orderer using the data of other natural or legal persons is prohibited. The Provider reserves the right to immediately cancel such registration, as well as the entire portfolio of services associated with it in relation to such an Orderer. The Provider is not liable for damages caused by such registration to the affected natural or legal person or third parties; the person who registered in this way is liable for the damage.
The Orderer is obliged to protect their access data to the established services from misuse by third parties. The Provider is not liable for damages incurred if access data is misused. The Orderer is liable for such damages.
The Orderer is fully responsible for the data and all content material made available on the website established through the services provided by the Provider under this contractual relationship. The Provider is fully relieved of all legal liability in this regard.
The Provider will make every effort to ensure the functionality of all its software and hardware resources to ensure the provided services. Exceptions to this obligation are circumstances that cannot be influenced by the Provider and cannot be prevented under any circumstances. Such circumstances include, in particular, force majeure, accidents, failures of public telecommunications networks, or other actions necessary to ensure the operation of services provided by the Provider (e.g., hardware maintenance, software updates, server configuration, replacement of server hardware components, etc.).
The Provider is entitled to shut down the provided services in the event of sudden emergency situations or in necessary situations that are, however, planned in advance. The Orderer is not entitled to compensation for the time during which the services were shut down. The Orderer will be notified of necessary or planned shutdowns of the provided services (e.g., for the purpose of performing service interventions) by email.
The Provider undertakes to adequately secure the service and data against unauthorized intervention by third parties. In the event of a simultaneous threat to the security of the service's functionality and the continuous operation of the service, the security of the service's operation is prioritized.
The Provider is not liable for any financial losses, material losses, or other losses or any damage that may occur due to service unavailability, damage, or loss of the Orderer's data. In the event of unavailability of the service demonstrably caused by the Provider, the Orderer is entitled to a discount on the fee, proportionate to the unavailability of the service.
The Provider is not liable for loss of profit or other tangible/intangible property or for all indirect damages arising from improper use or inability to use the service due to unauthorized access, even if the Provider was warned of the possibility of such damages.
The Provider is not responsible for the content of the Orderer's website and the truthfulness of the information published by the Orderer on the website. The Provider is not obliged to check the offered products or services, nor the information that the Orderer provides about such product or service. The Orderer bears full responsibility for the content they upload and that appears on their website.
The Provider is not responsible for the quality of internet transmission routes, technical means used by third parties, the technical equipment of the Orderer and visitors to the portal (Orderer's website), or force majeure, which may affect the provision of services.
The Orderer hereby agrees to the use of advertising links and other forms of advertising in the environment of the web service established for them by the Provider and is not entitled to request their removal from the Provider. Advertising elements may be implemented as part of the provided services and do not concern the public website of the Orderer outside this service.
The Orderer hereby undertakes and agrees that the web service established by the Provider for the Orderer will be marked as the Provider's work, including the placement of a link to the Provider's website.
The Provider does not support, is not responsible for, and does not guarantee the content, advertisements, products, or services available through third-party websites.
Any transactions between the Orderer and the Supplier carried out through the platform, including payment, service mediation, and other contracts, terms, and warranties, are carried out exclusively between the Orderer and the Supplier. The Provider is not responsible for any loss/damage of any kind arising from such conduct.
The Orderer hereby declares that they use the Provider's services at their own risk and responsibility.
Changes in the scope of services are made via contact email or directly after logging in and are valid from the next day after the change is made.
The Provider reserves the right to contact all users of the platform for the purpose of delivering important information regarding the operation of the service, technical updates, changes to business terms, as well as sending news, newsletters, recommendations, or other notifications related to the services provided by the Provider. Such communication may be carried out via email, internal notification within the platform, or other suitable electronic means.

Article 4 License Terms

The Provider and the Orderer hereby also conclude a license agreement pursuant to the provisions of § 65 et seq. of Act No. 185/2015 Coll. on Copyright, as amended.
The Provider hereby grants the Orderer consent to use the web interface, which is one of the subjects of the provided service, for the purpose of creating an application for process management. The Orderer may enter data and work with the user interface of the software application as displayed on various devices (e.g., web application, tablet, phone). However, they are not permitted to modify or otherwise interfere with the source code of the frontend part of the application or change its structure, design, or functionality outside the provided interface.
The Provider grants the Orderer a license to an unlimited extent.
The Provider grants the Orderer consent for a definite period, i.e., for the duration of this contractual relationship. Upon termination of the contractual relationship for any reason, the Orderer's right to use the web interface also terminates.
The remuneration for granting consent is included in the fee for the provision of services, as specified in the Provider's Price List.
The license is granted as a non-exclusive license.
The Orderer is not entitled to grant a sublicense to a third party without the prior express written consent of the Provider.
The Orderer is obliged to use the web interface in the usual way for the agreed purpose, i.e., for creating their own process management application.
The Orderer is not entitled in any way to interfere with the web interface, modify, delete, or copy the source code, or make any intervention that would constitute a violation of the Provider's copyright.

As part of the web interface services, the Provider may provide the Orderer with services according to the current offer, in particular: a) SMS gateway, including through a third party, a) automated invoice generation system for the Orderer's end customers, b) payroll and payroll agenda processing, including through a third party, c) recruitment of employees, including through a third party,
d) personnel agenda management, including through a third party, e) accounting processing, including through a third party, f) software development, including through a third party, g) integration with accounting, payroll, HR, and warehouse management systems, h) integration with systems for financing the purchase of goods and services through installment companies, i) integration with receivables financing systems, j) integration with credit product provision systems, k) integration with GPS monitoring, l) promotion of products and services on sales portals operated by the Provider, m) promotion of products and services on advertising portals operated by the Provider, n) promotion of products and services in affiliate systems operated by the Provider, o) mutual promotion of the Orderer on other clients' sites using the Provider's services, under agreed conditions.
If the Orderer is interested in the services listed in point 1 of this Article, the fee for these services is specified in the Provider's Price List or will form a separate price agreement between the Orderer and the Provider.

Article 6 Domain, Hosting

The Provider will provide hosting for the Orderer through third parties: Amazon Web Services, Inc, Digitalocean, LLC, T-Systems International GmbH, Microsoft Ireland, and others. The Orderer has no right to choose or change this hosting service provider. Further terms of hosting services are published on the website of Amazon Web Services, Inc. http://aws.amazon.com/legal/ and Digitalocean, LLC https://www.digitalocean.com/legal/. The Orderer hereby declares that they have read, understood, and agree to these terms.

Article 7 Third-Party Services

The operator of the SMS and email gateway is a third party, and the Provider only arranges the provision of these SMS and email gateway services.
The range of supported operators depends on the status of external systems, which may not be managed by the operator of the SMS and email gateway.
The Orderer undertakes not to promote or send SMS and emails with offensive, obscene, pornographic, or illegal content, according to the applicable laws in the country of delivery of the SMS and email. The Orderer is solely responsible for the content of the information and SMS and email provided. The Provider and the operator of the SMS and email gateway do not control and are not responsible for the content of individual texts of the Orderer.
The Provider reserves the right to cancel or completely block the Orderer's access to SMS and email gateway services and related services if any part of the GTC relating to the SMS and email gateway is violated by the Orderer. In such a case, the Orderer is not entitled to claim compensation or a refund for services.
Operated data are subject to telecommunications secrecy.
For the purpose of sending SMS and emails via the SMS and email gateway, the Orderer may have a special sub-account on the Provider's portal, where the current credit balance is always displayed.
The credit will be gradually reduced by the provided SMS and email gateway services according to the valid Provider's Price List.
The Orderer may increase the credit at any time.
The Orderer is obliged to specify the credit to be used for payments for SMS and email gateway services during registration, with a minimum standing value of at least EUR 100. The Orderer may change the specified credit amount at any time.
If the Orderer's credit falls below a certain threshold, the Orderer will be notified by contact email. After receiving the email, the Orderer's credit will be topped up to the amount specified by the Orderer when activating the SMS and email gateway service. The topped-up credit will be automatically deducted from the Orderer's payment card or from the active balance account (see Article 10, point 5 of these GTC for more details), unless otherwise agreed by the parties.
Unused credit will not be refunded by the Provider to the Orderer.
The Orderer is obliged to pay fees related to SMS and email gateway services according to the current Provider's Price List.
The Provider is entitled, in the operation of the platform and provision of its services, to use third-party tools and services, such as hosting services, email or SMS sending services, analytics tools (e.g., Google Analytics, Pendo), monitoring services, and other supporting technologies.
The Orderer acknowledges and agrees that some parts or functionalities of the services may be provided through these third parties. The availability of some services may depend on the technical and operational availability of these external providers.
When selecting these services, the Provider pays attention to their reliability and compliance with appropriate security and legal standards, including personal data protection, where relevant.
The use of these external services is also governed by the terms of the respective third-party providers, which may be independent of these GTC. The Provider is not liable for damages or outages caused by the malfunction of these services if their occurrence could not be influenced by the Provider.

Article 8 Trial Version

After successful registration, the Provider grants free access to the web interface for an agreed period. During this trial period, only some of the provided services will be made available to the Orderer.
After the 14-day trial period, the Orderer will be asked to provide additional information and select specific services. After successfully completing all steps, the Orderer will be granted access to operate their own software application via the web interface and the ability to use the ordered services, under the conditions set out in these GTC and possibly in other related documents.
If, after the 14-day trial period, the Orderer does not successfully complete all necessary steps under point 3 of this Article of the GTC, the Orderer agrees to the deletion of all their data, including those entered during the trial period. These data and files will be retained until the next system refresh cycle, after which they will be permanently deleted. The Provider is not liable in any way for damage or any other losses caused by data deletion.
During the trial period, the Orderer may download all data entered during the trial period.

Article 9 Complaints Procedure

The Orderer undertakes to promptly inform the Provider of all malfunctions and defects of the platform, primarily via the error reporting form available directly within the platform environment. As an additional method, notification may also be made by email to support@pulsawork.com; however, response times for email communication may be longer compared to reporting via the platform.
The Provider will ensure the removal of any defects as soon as possible, taking into account the scope and nature of the defect. The response time is also extended depending on whether the error is on the part of the Provider or a third party.
In the event of a fault on the part of the Provider, the Orderer is entitled, within the complaints procedure, to request a discount from the price, by means of a written complaint delivered to the operator within 5 days from the date the Orderer discovered the fault; otherwise, this right expires.

Article 10 Remuneration and Payment Terms

The Provider's remuneration for individual services is specified in the Provider's Price List.
At the moment the Orderer completes the order form and after switching to live mode, i.e., after the trial period, the Orderer is obliged to pay for the ordered services according to the Provider's Price List, primarily by direct payment via payment card, unless otherwise agreed by the parties.
The parties agree that the minimum monthly value of the service is defined in the order. If the Orderer orders services that, according to the Provider's Price List, do not reach this amount, the Orderer will be invoiced the amount stated in the first sentence of this point, regardless of the scope of services ordered by the Orderer.
The Orderer agrees to receive tax documents electronically.
The Orderer will pay the Provider the remuneration (in other documents, especially in the Framework Agreement, referred to as the Platform SaaS Fee) in the manner chosen within the ordered services on the portal www.pulsawork.com, unless otherwise agreed by the parties. The due date for invoices for the Platform SaaS Fee is 7 days from their issuance, unless another period is expressly agreed in the Framework Agreement or other contractual document.
The invoiced amount will be automatically deducted from the Orderer's payment card, from the active balance account maintained by the Provider, or the Orderer will pay the invoiced amount via the Provider's payment gateway (e.g., Tatra banka a.s., Stripe Inc). The active balance account means an account to which the Orderer transfers funds in a certain amount, and from these funds, fees for individual services provided by the Provider under these GTC and the Provider's Price List will be deducted. If the Orderer's funds in the active balance account fall below a certain threshold, the Orderer will be notified and requested to transfer funds to their active balance account at least in the required amount. If the Orderer does not transfer the required amount to their active balance account within the specified period, this amount will be deducted from their payment card and transferred to the active balance account.
If there are insufficient funds on the Orderer's payment card to pay the issued invoice, the Orderer is obliged to pay the Provider the invoiced amount by bank transfer. If the Orderer does not pay the invoice by the due date, Reminder No. 1 may be sent, and the Provider is entitled to refuse and disable the provision of services to the Orderer and their customers in full. The Orderer will be informed of the deactivation of services by email.
If the Orderer does not pay the invoice within 7 days from its issuance, the Provider has the right to withdraw from the contract.
In the event of non-payment of the invoice by the due date, the Provider is entitled to a contractual penalty in the amount of one time the unpaid invoiced amount. The Provider's right to compensation for damages in addition to the contractual penalty is not affected.
VAT payers who do not have their registered office in the Slovak Republic are responsible for the accuracy of their VAT payer data.
All tax documents, proformas, payment requests, and reminders are sent by the Provider electronically.

Article 11 Duration of the Contractual Relationship

The contract between the Provider and the Orderer is concluded for the period defined in the Order, with automatic renewal for another (2) two years each time.
Either party may notify the other party that it does not wish to extend this contract for another 2 years, at least 3 months before the end of the commitment period.
The Orderer may terminate this contract by written notice, even without giving a reason. The notice may also be sent by email to the contact emails. The notice period is 3 months and begins to run from the next billing period after the day the notice is delivered to the other party.
The Provider is entitled to withdraw from the contract for legal reasons and in particular: a) for the reason stated in or by breach of Article 3, points 2, 3, 5, 7 of these GTC, b) for the reason stated in or by breach of Article 4, points 7, 8, 9 of these GTC, c) for the reason stated in or by breach of Article 7, points 3, 4 of these GTC, d) for the reason stated in or by breach of Article 10, point 7 of these GTC, e) in the event of intentional damage to the Provider's good name by the Orderer.
Withdrawal from the contract is effective from the day following the day the withdrawal is received by the other party. Withdrawal from the contract may also be sent by email.
The Orderer is entitled to a refund of a proportional part of the payment for services for the unused period only if the operation of the service is terminated by notice from the Provider.
The Orderer may transfer the service to a third party only with the prior written consent of the Provider, which will be sent electronically to the Orderer's email. The new service provider must, before the Provider's consent is granted, agree to these GTC and declare that they assume all obligations of the original Orderer.
The Orderer may, during the term of this contractual relationship, download all data they have entered. The Orderer agrees and requests the Provider and grants consent for all data entered by them to be deleted in full after the termination of this contractual relationship.
Termination of this contract does not extinguish the Orderer's obligation to pay the Provider for services provided, default interest, contractual penalty, compensation for damages, or other claims arising from this contractual relationship.
The Provider is not liable for any financial or non-financial losses of the Orderer due to the termination of the contractual relationship, regardless of the reason and manner of termination.

Part II: Use of the Pulsawork Service Ecosystem

Article 12 Framework Provisions on Cooperation in the Service Ecosystem

The Principal orders from the Supplier via the platform, and the Supplier undertakes to provide the following activities: a) searching for and recruiting future employees (hereinafter "employee/employees") of the Principal for job positions defined in the written partial order (hereinafter "Order"), b) consulting, assistance, and mediation in concluding employment contracts with the Employer's employees, c) consulting and providing information to the Principal about job seekers, d) consulting and guidance for job applicants with the Employer, e) advertising services, f) ensuring documents and the process of legal migration, legal and administrative consulting, ensuring documentation, process support, and other services according to the specific order, g) services related to short-term training or education and development of employees, h) other services related to the recruitment and employment of applicants according to the order.
For the services provided by the Supplier, the Principal undertakes to pay the Supplier the agreed remuneration in the form of: hourly rate, act-based remuneration, flat-rate remuneration, success fee, or a combination of these forms, always according to the specific order.
The list of services specified in this contract is not exhaustive. The Principal has the right to expand the definition of services through individual Orders or supplementary conditions within the Pulsawork platform. The Supplier may only perform those services that are the subject of an expressly accepted order.
The Supplier and the Orderer acknowledge that the Provider may block either party's access to the Pulsawork platform, especially in the case of inappropriate practices on their part, repeated unsatisfactory fulfillment of obligations under this contractual relationship (especially poor service provision by the Supplier, delays by the Orderer in paying invoices), etc.

Article 13 Rights and Obligations of the Principal

The Principal is obliged to provide the Supplier with all information and documents necessary for the proper performance of this Agreement, promptly, truthfully, completely, and in the required format.
The Principal orders services exclusively via electronic order placed on the Pulsawork platform. Such an order, upon confirmation by the Supplier, is considered binding and forms an integral part of this Agreement.
An order placed via the Pulsawork platform contains the specific scope of required services, which may include in particular: • mediation of candidates for job positions (recruitment), • provision of administration and services related to PEO or employment on behalf of the Principal, • coordination of immigration, relocation, and visa permits, • execution of onboarding tasks (e.g., medical examination, training, onboarding documentation), • processing and reporting of payroll, tax, and contractual data (payroll), • provision of technical or other equipment for the employee (e.g., laptop, SIM card, accommodation, transport), • any other tasks expressly specified in the order by the Principal • delivery date/provision of services or fulfillment of the Order. The Supplier undertakes to perform all services according to the order properly, on time, and in accordance with the Principal's instructions.
The Principal undertakes to cooperate in the adaptation of employees mediated by the Supplier, especially in accordance with the conditions specified in the given order.
The Principal is obliged to pay the Supplier the remuneration for the services provided specified in the order as per Article 12, paragraph 1.
The Principal has the right to request reasonable financial compensation in the amount of 50% of the remuneration corresponding to the remuneration under Article 15, paragraph 1 for a properly ordered service under these GTC, if such service was not delivered without a justifiable reason on the part of the Supplier.
If the Supplier fails to fulfill the obligation under the previous point, the Principal is entitled to reduce or refuse payment of the proportional part of the remuneration.
The Provider may, in cases where the value/price of the Order is high, require the Principal to deposit a deposit in the Provider's collection bank account.

Article 14 Rights and Obligations of the Supplier

The Supplier declares that it carries out its activities in accordance with the applicable legislation in the countries where the activities of the Supplier and the Principal are carried out.
The Supplier declares that it has all necessary licenses and permits for the activity that is the subject of this Agreement.
The Supplier undertakes to fulfill the obligations arising from this Agreement, in particular: a) continuously conduct labor market research in connection with the performance of assigned tasks under this Agreement, b) search for job applicants, provide them with advice, and mediate contact with the Principal, c) organize interviews and tests based on the requirements of the Principal specified in individual Orders, d) truthfully, accurately, and completely, based on the Principal's documents, inform job applicants about the conditions of the job offered by the Principal, the accommodation conditions offered by the Principal, inform them about the content of the future employment contract and the conditions of work and stay arising from the legislation of the place of work, all in a language they understand, e) organize the final transfer of job applicants approved and confirmed by the Employer and/or Principal to the place of work predetermined by the Principal, f) provide advertising services.
When placing an order within the Pulsawork platform, the Principal is entitled to: a) address a specific Supplier, whereby the Supplier may accept the specific order no later than forty-eight (48) hours from the beginning of the next working day after its publication via the platform. After this period without confirmation by the Supplier, the order is considered irrelevant to the respective Supplier and has no legal effect, and no contractual relationship arises between the parties. b) address multiple Suppliers and within the platform choose one of the following options: i. wait for offers from the addressed Suppliers, whereby the Supplier may submit an offer no later than forty-eight (48) hours from the beginning of the next working day after its publication on the platform, and subsequently, the Principal selects one or more Suppliers from the submitted offers, confirming the submitted price offer no later than within forty-eight (48) hours after the above period (if the Principal does not confirm acceptance of the price offer within the specified period, the submitted offer has no legal effect), ii. automatically accept, according to specified criteria, the selected number of order acceptances by Suppliers.
An order accepted under the conditions set out in this contract is valid for those parties.
The Supplier is entitled to remuneration from the Principal for the services provided, which are confirmed by the Principal. The order is considered fulfilled on the day of its confirmation by the Principal, but no later than automatically on the day specified as the last day of service delivery in the Order. The Principal may change the service delivery date specified in the Order to a later date, but may do so no later than the last day of the required/planned service delivery specified in the Order (if not done, the Order is automatically considered confirmed upon the expiration of this last day).
The Supplier is not entitled to conclude employment or other similar contracts on behalf of the Principal without the prior written consent of the Principal with whom it has a contractual relationship.
The Supplier is not entitled to receive or make payments on behalf of or for the benefit of the Principal without the prior written consent of the Principal with whom it has a contractual relationship.
The Principal bears no responsibility for non-fulfillment of obligations arising from the employment or similar contract of an employee mediated by the Supplier.
The Supplier acknowledges and agrees that it bears full responsibility for the quality, correctness, and completeness of the outputs provided to the Principal in the performance of this Agreement. Since the Principal will act further on the basis of these outputs (e.g., submitting official applications, concluding contracts, carrying out employment law acts, and other legal or business decisions), the Supplier is liable for all damages that the Principal and Employer demonstrably suffer as a result of defective, incomplete, or incorrect output delivered in violation of the order, legal regulations, or this Agreement.
The Supplier is responsible for ensuring that all information, documents, and conditions regarding job placement are provided to the mediated applicants in a language they demonstrably understand.
The Supplier is entitled to fulfill part of this Agreement through third parties (subcontractors) only if this fact is notified to the Principal in advance in writing. At the Principal's request, the Supplier must provide identification of the subcontractor, the scope of their activities, and a contact person. The Principal is entitled, in justified cases, to refuse a previously notified subcontractor.
In such a case, the Supplier bears full responsibility for the activities, outputs, and any breaches of contractual or legal obligations by these subcontractors, as if the performance were carried out personally.
If the subject of performance is services related to payroll or accounting, the Principal acknowledges that responsibility for the correctness of outputs (calculations, reports, submissions) remains with the Supplier. The Principal bears no legal or financial responsibility for any errors, incorrect reports, or late submissions caused by incorrectly provided services by the Supplier or its subcontractor. The Supplier is obliged to insure liability for damage caused in the performance of tax or payroll consulting if required by law.
The Supplier expressly declares that in the case of providing employees in the form of temporary assignment, employee leasing, or EOR model, it assumes full and exclusive responsibility for compliance with all legal obligations in accordance with the Labor Code and relevant labor, tax, and social regulations, including: a) obligations related to the establishment of employment, b) calculation and payment of income tax, health and social insurance, c) compliance with working hours, occupational health and safety, prohibition of discrimination, d) registration and tax representation in the case of work performed in another state, if required by the legislation of that state. The Supplier is obliged to ensure legal analysis and fulfillment of tax and registration obligations also in the country of work, especially in cases of cross-border service provision. The Principal bears no responsibility for the employer, tax, or levy obligations of the Supplier, and the Supplier undertakes that no fines, sanctions, third-party claims, or additional costs will be transferred to the Principal. In the event of a breach of this obligation, the Principal is entitled to full compensation for damages and losses caused by the Supplier's failure to fulfill its obligations.
This contract does not grant any intellectual property rights of either party to the other party (this does not apply to outputs created under this contract. Outputs created by the Supplier under this contract become the property of the Principal unless otherwise agreed by the parties. The Supplier hereby grants the Principal an exclusive, time-unlimited, and territorially unlimited right to use, process, modify, store, and sublicense all outputs created in connection with this contract, including their use for any purpose related to the business activities of the Principal or its clients.
The Supplier is obliged to have liability insurance for damage caused in the performance of all activities under this Agreement if required by law or the nature of the service, or if such a requirement arises from the order.
The Supplier and the Orderer acknowledge that the price offer submitted by the Supplier in accordance with point 4 of this Article will be automatically increased in the system by the Provider's fee.

Article 15 Supplier's Remuneration

The Principal shall pay the Supplier remuneration for the services specified in Article 12 of this Agreement in the amount agreed and confirmed individually upon acceptance of the order.
The Supplier is obliged to issue an invoice to the Principal for the services delivered in the previous month by the 30th day of the following month. In the case of recruitment, immigration procedures, and other services where participants can be identified by name, the parties agree that the invoice backup will, among other requirements, include a list of names, the date of service delivery, and the project name for clear identification and process control. The invoice is due on the 45th day after its receipt, with the date of receipt being the date the invoice is entered into the Pulsawork platform.
The Principal shall pay the invoice to the Supplier's account specified in the header of this contract, and the parties acknowledge that this is the Provider's collection account.
The Provider shall transfer the paid funds under point 3 of this Article to the Supplier's account within 30 days.
In the event of late payment, the Supplier is entitled to default interest of 0.05% per day of the outstanding amount.

Article 16 Prohibition of Circumvention

The Supplier undertakes not to directly or indirectly circumvent the Pulsawork platform to avoid paying fees, commissions, or other obligations arising from this Agreement. This prohibition applies to any business transaction that can be attributed to the data specified in orders or mediated business cases – including projects, amendments, contract negotiations, secondary contracts, or new agreements with third parties if these arise in connection with the activities of the Principal.
Breach of the prohibition of circumvention includes, in particular, the following actions/acts carried out outside the Pulsawork platform: a) conclusion of a direct contract (i) between the Orderer and the Supplier, (ii) between the Supplier's client and the Orderer, b) continuation of any cooperation with the client outside the Pulsawork platform, c) circumvention of the system through third parties or other entities, including related persons (e.g., property and/or personnel related), d) concealment, non-disclosure, or incorrect reporting of revenue or transaction.
In the event of a culpable breach of the prohibition of circumvention or breach of the confidentiality obligation, the Provider is entitled to demand from the party in breach a contractual penalty in the amount of: • EUR 25,000, or • 20% of the value of the concluded business case – whichever amount is higher.
The Provider's right to compensation for damages exceeding the amount of the penalty remains unaffected by this provision. The prohibition set out in this Article applies not only to the Supplier but also appropriately to the Principal.

Article 17 Confidentiality, Non-Disclosure

The contracting parties, in the performance of this Agreement, will have access to information concerning the other contracting party (hereinafter "the affected contracting party") and its business, in particular to any information of a commercial, production, operational, marketing, financial, property, organizational, personnel, economic, and/or technical nature. Such information or any other information not publicly available and related to the activities of the affected contracting party, which the other contracting party obtains orally, in writing, or in any other form in the performance of or in connection with this Agreement, is the trade secret of the affected contracting party, or the affected contracting party hereby designates it as confidential within the meaning of Section 271 of the Commercial Code (hereinafter "confidential information").
The contracting parties undertake that during the term of this Agreement, as well as after its termination: a) they will maintain confidentiality regarding confidential information, in particular, they undertake to treat confidential information as strictly secret, not to disclose, make available, publish, or use such confidential information for themselves or others, directly or indirectly, to any third party without the express prior written consent of the affected contracting party, b) they will notify the affected contracting party in writing of any circumstances that could lead to a conflict of interest with the affected contracting party, c) they will use confidential information only in connection with the performance of the subject of this Agreement and for the purpose of this Agreement, d) they will limit the disclosure of confidential information only to those of their employees who are designated to perform the subject of this Agreement and who are ensured to maintain the confidentiality of such information and related obligations, e) in each case of disclosure of confidential information to a third party as required by generally binding legal regulations, they will inform the affected contracting party, and undertake to perform these obligations with all necessary professional care.

Article 18 Delivery

All documents, orders, documents, requests, and notifications (hereinafter "notifications") will be provided between the contracting parties on the Pulsawork platform with written confirmation of receipt or by email.
If the notification is provided in person, such notification is effective only if confirmed between the contracting parties under the conditions of paragraph 1 of this Article.
For the Supplier, all notifications will be delivered or notified via the Pulsawork platform, or to the addresses stated in the contract header, or to another address, fax, telephone or mobile phone number, or email address, which will be notified in advance in writing to the other contracting party.
The contracting parties also undertake to notify each other of any changes to the data concerning them and necessary for the possible application of the notification, in particular, all changes concerning this Agreement, change or termination of their legal personality, address of their registered office, residence or place of business, bank details, entry into bankruptcy, restructuring, or liquidation of either contracting party. If a contracting party fails to fulfill this obligation, it will not be entitled to object that it did not receive any notification and is also liable for any damage thus caused.
The contracting parties agree that all documentation, notifications, requests, orders, outputs, as well as any other communication relating to this contract, will be delivered exclusively via the Pulsawork platform.
Delivery of a document or information to the Pulsawork platform is considered proper delivery, even if the contract or law allows another form of delivery (e.g., in writing, in person, or by email).
This method of delivery is introduced to ensure uniformity, demonstrability of communication, effective information exchange, and process control between the contracting parties.
The contracting parties undertake to ensure access for authorized persons to the Pulsawork platform and to regularly check received communications.

Article 19 Status of the Pulsawork Platform

Pulsawork is a cloud software platform operated by the Provider, which mediates communication, order placement, data and document exchange between the Orderer and the Supplier. Unless the Provider expressly acts as the Orderer or Supplier in a specific Order in individual cases, it bears no legal, financial, or technical responsibility for the quality, scope, result, or proper performance of services provided between the Orderer and the Supplier. The Provider does not perform any assessment of the expertise, legality, or authorization to provide services of individual Suppliers and is not responsible for their performance, failure, violation of legal regulations, or occurrence of damage.
The Provider does not provide legal, tax, or accounting advice and is not a law firm, tax, or accounting advisor. Information or recommendations, platform content, as well as provided documents, outputs, or order templates are for informational purposes only and do not replace advice from qualified professionals.
The Provider is not liable for direct, indirect, consequential, or any other lost profits.
The Orderer and Supplier acknowledge that decisions made based on information obtained through the Pulsawork platform are their sole responsibility and at their own risk. The Provider is not responsible for the consequences of such decisions.
The Provider does not assess the correctness of answers, does not provide legal conclusions, is not responsible for the application of law to a specific situation, and does not guarantee the completeness or timeliness of information and differences in legal systems.
The Orderer and Supplier are responsible for verifying the suitability and compliance of documents and actions with the laws applicable in their jurisdiction and are advised to consult a qualified entity in the relevant field in case of doubt.
Use of the Pulsawork platform does not create any form of representation.
The Provider is not liable for any loss, damage, penalty, recourse, or harm arising in connection with the use of the platform, documents, or contractual relationships between the Orderer and the Supplier.
The Provider is not responsible for the quality, deadlines, or result of services agreed between the Orderer and the Supplier. The Provider does not provide any guarantees for the fulfillment of orders by third parties and is not a contracting party to the Order unless expressly stated otherwise.
Use of the platform does not create any employment, mandate, partnership, or agency relationship between the Orderer, Supplier, and Provider. Each party acts on its own behalf and at its own responsibility.
The Provider may use third parties to perform technical or administrative tasks. HRIIS s.r.o. is not responsible for their activities.
All fees paid for services provided through the Pulsawork platform are non-refundable unless expressly stated otherwise in the contract.
Supplier's Remuneration (Vendor Fees). The Orderer undertakes to pay the Supplier remuneration for the services provided under the conditions specified in the specific Order, exclusively through the Pulsawork platform.
Platform Usage Fee (Platform SaaS Fee). For the use of the Pulsawork platform, a separate fee will be charged (e.g., monthly flat fee or one-time fee for successful order completion), according to the current valid Price List published on the Pulsawork website. This fee is not part of the Supplier's remuneration, but the price proposed by the Supplier for each Order will be automatically increased by this fee directly in the Pulsawork platform, and the Orderer is obliged to pay the set price properly and on time according to the conditions set out in these GTC. Subsequently, the Provider will issue an invoice to the Supplier for the amount of its remuneration/fee for each individual Order calculated according to the current price list.
All service orders between the Orderer and the Supplier are concluded exclusively through the Pulsawork platform in the form of an electronic Order. It is not permitted to conclude any type of Order (order, contract, or similar arrangement, including contract amendments) outside the Pulsawork platform unless expressly approved by the Provider.
Neither the Orderer nor the Supplier may conclude any transaction, agreement, extension, amendment, or new performance outside the Pulsawork platform if such cooperation arose based on a previous Order placed through the Pulsawork platform.
In the event of a breach, the contracting parties undertake to pay the Provider a contractual penalty in the amount defined in Article 16 of the value of the off-platform transaction (whichever amount is higher).
The Provider is entitled to maintain an internal or publicly accessible list of active Orderers and Suppliers, including ratings, reputation scores, number of completed orders, response time, and feedback. This list is used solely to improve the quality of provided services and transparency in the selection of business partners on the Pulsawork platform and is managed based on the legitimate interest of the system operator. Identification data, trade names, logos, and quality ratings may be published within the user interface of the platform, website presentation, or in internal lists accessible to registered users. Ratings may be generated automatically based on operational data (e.g., fulfillment success, timeliness, complaints) or feedback from the other contracting party. Each entity has the right to object in writing to publication or rating if it demonstrates serious reasons worthy of special consideration. The Provider undertakes to individually assess such submissions within 31 days.

Article 20 Duration of the Order in the Service Ecosystem

The Order becomes valid and effective on the day of its confirmation pursuant to Article 14, point 4, unless otherwise stated therein.
The validity and effectiveness of each Order lasts for the period specified in the relevant Order. If the duration is not expressly specified, the Order is valid until all obligations arising from its content are fully fulfilled or until it is canceled in accordance with these terms.
The Order may be terminated a) by agreement of both parties concluded via the Pulsawork platform, b) by unilateral withdrawal in the event of repeated or serious breach of obligations arising from the Order, unless otherwise stated in the Order, c) by notice from either party without giving a reason, with a notice period of one month from the date of delivery of the notice to the other party via the Pulsawork platform, unless otherwise stated in the Order, in which case the party not terminating the Order is entitled to a contractual penalty of 60% of the price stated in the Order, and the Provider is entitled to a contractual penalty from such canceled Order in the amount of 10% of the price stated in the Order.
The Principal is entitled to withdraw from a specific Order if the Provider repeatedly and demonstrably: – fails to meet agreed deadlines, – provides incomplete or poor-quality outputs, – violates the terms of the Order or related obligations, whereby the Principal may withdraw from all Orders even if the above breach concerns only one of them.
Cancellation, termination, or withdrawal from the Order becomes effective upon delivery of the relevant notice to the other party via the Pulsawork platform, which is considered the only binding and effective means of communication between the contracting parties.

Article 21 Intellectual Property Protection and Confidentiality

Intellectual Property of Pulsawork All intellectual property rights to the Pulsawork platform, including software, databases, algorithms, user interface, design, documentation, and trade names, are and remain the exclusive property of the Provider. Neither the Supplier nor the Orderer acquires any ownership rights under this Agreement, except for a limited right to access and use the Pulsawork platform to the extent necessary to fulfill this Agreement.
Prohibition of Sublicensing and Reverse Engineering Neither the Supplier nor the Orderer may, without the prior written consent of the Provider: a) grant sublicenses to use the Pulsawork platform to a third party, b) perform reverse engineering, decompilation, modification, or other interventions in the code or infrastructure of the platform.
Publication and Feedback The Supplier and the Orderer grant the Provider consent to use feedback, comments, ratings, or suggestions for improvement provided in connection with the platform, without any claim to remuneration.
Confidential Information The contracting parties undertake to maintain confidentiality regarding all confidential information to which they have gained access during the contractual relationship. Confidential information includes, in particular, business, technical, personnel, and contractual data, know-how, and business strategies. Disclosure is permitted only on the basis of a legal obligation or with the prior written consent of the other party.
Security Obligation The contracting parties undertake to take appropriate technical and organizational measures to protect confidential information and prevent its unauthorized disclosure or misuse.

Article 22 Use of Artificial Intelligence (AI)

The Orderer and Supplier acknowledge that within the Pulsawork platform, the Provider uses artificial intelligence (AI) systems for the following purposes: a) chatbot – this tool is used to provide support and answer questions from the Orderer, b) automated processing and reading of documents uploaded by the Orderer and Supplier, including summarization and information retrieval, c) creation of statistical outputs and analyses based on available data.
The Orderer and Supplier acknowledge that some outputs, answers, or analyses may be generated automatically by the AI system. In the case of communication with the chatbot, it is an automated tool, not a human.
The results and recommendations provided by artificial intelligence are for informational purposes. The Provider is not responsible for any decisions of the Orderer and Supplier based solely on these outputs without their additional verification by the Orderer and Supplier.
All personal data processed through AI systems are protected in accordance with Regulation (EU) 2016/679 (GDPR) and the relevant national legislation. Data processing takes place only to the extent necessary for the provision of the service under this contractual relationship. The Provider does not use AI systems for profiling data subjects or for automated decision-making that would have legal effects on the Orderer and Supplier.
AI systems may be operated through third-party technologies, e.g., OpenAI, Microsoft Azure AI, or other providers. The Provider ensures that all technologies used meet the relevant requirements of EU legislation, including requirements for the security, transparency, and trustworthiness of AI.

Article 23 Force Majeure

The contracting parties agree that neither party is liable for delay or non-fulfillment of obligations arising from this Agreement if caused by circumstances of force majeure.
Force majeure includes, in particular, but not exclusively: a) state or administrative interventions (e.g., delays in the visa process, bans, embargoes), b) legislative changes with an immediate impact on contract performance, c) state of war, armed conflict, civil unrest, terrorist acts, d) epidemics, pandemics, and extraordinary health measures, e) failures of critical infrastructure (e.g., migration of official systems, failure of public databases), f) natural disasters and other unforeseeable events that prevent or substantially hinder performance.
In the event of a force majeure event, the affected party is obliged to inform the other party in writing via the Pulsawork platform without undue delay.
During the force majeure event, the deadlines for fulfilling obligations are reasonably extended. However, the Principal is not obliged to bear any contractual penalties or sanctions towards the Supplier if the delay or non-fulfillment is a direct consequence of force majeure.
If the force majeure event lasts more than 90 days, either contracting party is entitled to terminate the contract by written notice without penalties.

Article 24 Final Provisions

The Provider reserves the right to amend these GTC and is obliged to inform the Orderer of this fact by information displayed on the home page of the administrative section after logging into the Pulsawork platform.
Legal relations between the Provider, Supplier, and Orderer not regulated by these GTC are governed by Act No. 513/1991 Coll. the Commercial Code as amended and the relevant legal regulations.
If any provision of this Agreement is considered by a court or administrative authority to be wholly or partially invalid, voidable, unenforceable, or unreasonable, it shall, to the extent of such invalidity, voidability, unenforceability, or unreasonableness, be deemed severable, and the remaining provisions of the Agreement and the remaining part of such provision shall remain valid and fully effective.
This Agreement constitutes the entire agreement between the contracting parties regarding the subject matter. By signing this Agreement, all previous written and oral agreements related to the subject matter of this Agreement are terminated, and neither contracting party may rely on special oral arrangements and agreements not stated in this Agreement.
This Agreement is concluded electronically via a form published on the Provider's platform and does not require the preparation of counterparts in paper form. The electronic version of the Agreement, confirmed by sending data via the form available on the Pulsawork platform, has the same legal force as a handwritten signed contract.
The contracting parties declare that they are fully capable of legal acts, that their contractual freedom is not limited in any way, that they have thoroughly read the content of the Agreement, and that it is clear, comprehensible, and expresses their free, serious, and mutual will.
The contracting parties undertake to attempt to settle by mediation before submitting a proposal to the court.
The contractual relationship between (i) the Provider and the Orderer and (ii) the Provider and the Supplier is governed by Slovak law, and Slovak courts have jurisdiction to resolve any legal disputes. The contractual relationship between the Orderer and the Supplier is governed by the law applicable under their national or international law.
In the case of different language versions, the Slovak version of these GTC prevails.